POLICIES ( BOOKING-PAYMENT-REFUND)

DAY TRIP PROGRAM

  • 1. SELECT THE DAY TRIP PROGRAM THAT YOU PREFER, CHECK AVAILABILITY IN THE CALENDER
  • 2. FILL IN IN YOUR INFORMATION AS REQUIRED AND PROCESS TO THE PAYMENT VIA PAYPAL
    * IF PAYPAL IS NOT PREFFERED, WESTERN UNION OR BANK TRANSFER IS ALTERNATIVE. PLEASE EMAIL US YOUR TRAVEL DETAILS AND OUR QUOTATION/INVOICE WILL BE ISSUED WITHIN 24HR
  • 3. AFTER THE PAYMENT IS COMPLETED VIA PAYPAL, A VOUCHER WILL BE SENT TO YOUR EMAIL WITHIN 5MINUTES. FOR OTHER PAYMENT METHODS, A VOUCHER WILL BE SENT TO YOUR EMAIL WITHIN 12HR AFTER WE RECEIVE YOUR PAYMENT SLIP.
  • 4. FULL REFUND WHEN WE HAVE TO CANCEL THE TRIP DUE TO BAD WEATHERS OR ETC REASON.
    50% REFUND WHEN THE GUEST CANCEL OR CHANGE DATE LESS THAN 14 DAYS IN ADVANCE
    NO REFUND WHEN THE GUEST CANCEL OR CHANGE DATE LESS THAN 7 DAYS IN ADVANCE.

PRIVATE CHARTER

  • 1. SELECT THE FLEET THAT YOU PREFER, CHECK AVAILABILITY IN THE CALENDER
  • 2. PLEASE EMAIL US YOUR TRAVEL DETAILS AND OUR QUOTATION/INVOICE WILL BE ISSUED WITHIN 24HR. PAYMENT CAN BE PROCESSED VIA PAYPAL/ WESTERN UNION/ BANK TRANSFER.
  • 3. AFTER THE PAYMENT IS COMPLETED, A VOUCHER WILL BE SENT TO YOUR EMAIL WITHIN 12HR AFTER WE RECEIVE YOUR PAYMENT SLIP.
  • 4. FULL REFUND WHEN WE HAVE TO CANCEL THE TRIP DUE TO BAD WEATHERS OR ETC REASON.
  • 50% REFUND WHEN THE GUEST CANCEL OR CHANGE DATE LESS THAN 30 DAYS IN ADVANCE
    NO REFUND WHEN THE GUEST CANCEL OR CHANGE DATE LESS THAN 14 DAYS IN ADVANCE.

***To cancel or revise your booking, please email us your request and refer to your voucher number***